Shipping & Returns
Everything you need to know about shipping, returns and refunds at Country Java, all in one place.
Shipping Policy
Where we ship: We ship within the United States only. We don't currently ship to international addresses.
Processing: Our coffee is roasted fresh in Florida in small batches. Orders are roasted, packed and shipped within 1–3 business days (Monday–Friday, holidays excluded). Some items ship directly from our Florida roasting partners or gear makers, so an order may arrive in more than one box.
Delivery: Most orders arrive 2–5 business days after they ship.
Tracking: You'll get a tracking number by email as soon as your order ships.
Cost: Free shipping on all coffee orders within the U.S. Merch and gear ship at the rate shown at checkout.
Lost or late packages: If tracking hasn't moved in 7 days, or your package shows delivered but isn't there, email info@countryjava.com and we'll help.
Returns & Refunds
We want every cup to be a good one. Here's how returns, replacements and refunds work at Country Java.
What can be returned
- Coffee: Because coffee is a food product, we don't accept returns on coffee, opened or unopened. If a bag arrives damaged, you receive the wrong item, or you're not happy with a bag, let us know within 7 days of delivery and we'll send a free replacement or a refund, your choice.
- Merchandise (hats, mugs, apparel and accessories): returnable within 30 days of delivery if unused and in the original packaging.
- Gift cards: not returnable.
Damaged or wrong items
If anything arrives damaged or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the item (and the packaging, if it was damaged). We'll make it right with a replacement or a refund.
How to start a return
Email info@countryjava.com with your order number and the item you'd like to return. We'll reply within 1 business day with return instructions and the address to send it to. Please don't send items back before you hear from us.
Return shipping
Return shipping is paid by the customer, unless the item arrived damaged or we made a mistake with your order. In those cases, we cover it.
Refunds
Once we receive and check your return, we'll issue your refund to the original payment method within 5 business days. Your bank or card issuer may take a few extra days to show it.
Cancellations
You can cancel an order for a full refund any time before it ships. Email us as soon as possible. Once an order has shipped, the return terms above apply.
Contact us
Email: info@countryjava.com
Mail: Country Java, 8429 Lorraine Rd, Suite 124, Lakewood Ranch, FL 34202
Thank you for shopping with us. Sip slow, stay rooted, and "Hush the Rush."